Frequently Asked Questions
Answers to top questions about Colibrí Transportation
Q: How do I identify my driver?
A: Before you even land, we will send you the name of your driver and the license plate number of the vehicle. When you walk out of the terminal, just check your phone. You’ll know exactly who is looking for you and what car to look for.
Q: What if my flight is delayed? Will you fly away like a hummingbird?
A: Never! We track your flight like a hawk (or a very attentive Colibri). If your plane is late because the pilot wanted an extra coffee, don't worry—we’ll be there whenever you touch down. No extra "wait-time" fees, just a friendly face waiting for you.
Q: Can we stop for a bathroom break, snacks, or a "Imperial" beer?
A: Absolutely. This is a private tour, not a school bus. If you see a fruit stand, a grocery store, or just a beautiful view for a photo, just let your driver know. We’re on "Tico Time" now—no rush!
Q: Is the van modern and cold?
A: Modern? Yes. Cold? As cold as you want it. Our A/C is powerful enough to make you forget you're in the tropics, though we recommend looking out the window so you don't forget entirely.
Q: Will you be holding a sign with my name at the airport?
A: Nope! We’ve moved past the 1990s. Instead of making you play "Where’s Waldo" in a crowd of 500 signs, we coordinate everything via WhatsApp, text, or phone call. It’s faster, more personal, and much less stressful.
The Airport Meeting
Life On the Road
The "Pura Vida" Guide
Q: What is a "Costa Rican Speed Bump"?
A: That’s what we call a pothole. Our drivers are experts at the "Pothole Slalom," but occasionally you'll feel a little bump. It’s just the road’s way of making sure you’re still awake.
Q: Should I tip the driver?
A: It’s not mandatory, but it is greatly appreciated. If your driver safely navigated a rainstorm, helped with 10 heavy suitcases, and gave you the best restaurant recommendations, a 10-20% tip is a great way to say "Pura Vida, amigo!"
Q: Are the roads as crazy as people say on Reddit?
A: Let’s just say our roads have "personality." Between the potholes, the occasional cow crossing, and the scenic mountain curves, it’s an adventure. But don't worry—our drivers could navigate these roads blindfolded (though we promise they won't). You just sit back, enjoy the WiFi, and let us handle the "creative" Tico driving.
The "Boring" (But Important) Stuff
Q: How do I pay? Do you take Coconuts?
A: Sadly, our bank hasn't approved the coconut-currency yet. We accept US Dollars, Colones, and all major credit cards. We recommend paying in USD or Card to keep it simple, but if you have Colones, we use the official bank rate (none of that "airport exchange" wizardry).
Q: What is your cancellation policy?
A: We know life happens. If your plans change, just let us know 24 hours in advance for a full refund. If you cancel 5 minutes before because you decided to join a local monkey troop and live in the jungle, we might keep a small "monkey business" fee.
Q: Will my driver speak English?
A: We aim for fluency, but we believe in being 100% honest with our guests: While many of our drivers are fluent, some are still perfecting their English and make a huge, heartfelt effort to communicate.
But here is the Colibrí Guarantee: You are never alone. I (Jose, the owner) am personally available at all times via phone call or WhatsApp. If there is ever a moment where you and your driver aren't on the same page, you can call me instantly and I will translate for you. My goal is to make sure you feel supported, heard, and completely worry-free from the moment you land until you reach your destination.
